Great careers. Exceptional culture.

Base Commerce is a family-centric company where we’re committed to helping each of our team members grow and thrive, both professionally and personally. We take pride in our collaborative accomplishments. That’s why you won’t find any departmental “silos” here, because we know from experience that the most effective solutions incorporate a wide range of experiences and perspectives. Instead, we build bridges and invite everyone to take an active role in our long-term success.

Committed to
shared success

Are you smart, hardworking, eager to learn, and ready to contribute?

If so, we might have the perfect position for you. We have the best technology in the business, but it’s our people that make us an industry leader. By training, supporting, and encouraging our team members to continually challenge themselves, we’ve created a win-win environment where personal growth equals company success.

If you’re ready for a career with unlimited potential, we encourage you to review our list of open positions.

Committed to shared success

Life at Base Commerce

We offer competitive salaries and thoroughly believe in promoting from within. And those are just two of the many reasons to work at Base Commerce.

Company Culture

  • Fun, driven, bright staff who genuinely care about your success
  • Cold brew coffee on tap (and a hot coffee brewer, too)
  • A kitchen stocked full of snacks and beverages to enjoy
  • Catered lunches twice a month
  • Work-life balance
  • Lasting friendships

Business Benefits

  • Competitive medical, dental, vision, life, and long-term disability insurance packages
  • 401(K) plan
  • Paid time off
  • Paid holidays
  • Continuing education and training opportunities

Current openings

Resolution Specialist View
Summary

Base Commerce, LLC is seeking a Resolution Specialist to work out of its office in Phoenix, AZ. We are looking to fill this exciting opportunity with the right individual who can contribute deep industry expertise. The ideal candidate is highly motivated, a self-starter, and has drive to identify, develop, and improve process workflow with the idea of betterment for the business and customer. The Resolution Specialist works directly with customers and the markets to address customer concerns, evaluate various resolutions, and oversee the process to ensure a satisfactory resolution. Three main goals of the Resolution Specialist position are to make customers happy, provide exceptional service so customers stay longer, and create an efficient experience with superior service to get it right the first time.

Department

Operations

Reports To

Operations Manager

Responsibilities
  • Communicate and live the company’s purpose, core values, and vision.
  • Interact with customers via inbound, outbound telephone calls, and requests through our P2 system.
  • Provide support and education for our programs and processes. Examples of this include pricing questions, quality assurance concerns, how programs work, and general assistance questions.
  • Use computer system to track, gather information, and/or troubleshoot for resolutions to customer inquiries.
  • Must be able to meet our Service Level Agreements assigning cases in the system and keep the customers updated on where the case is in the process.
  • Records and maintains complete and accurate documentation of all activity performed and keeps management abreast of all outstanding issues. Escalate issues as appropriate toSupervisor/Manager.
  • Work directly with other departments to get answers to customers’ questions and provide resolutions for issues that arise.
  • Knowledge of technology required to facilitate day-to-day business and identify process improvement opportunities.
  • Continually strive for ways to improve effectiveness and efficiency of support services, processes, and technology being used to enhance customer experience.
  • Support all Check and Base Commerce programs, customers’ needs, and/or strategic initiativesImplementation of Operational policies and procedures.
  • Work on special projects - both independently and as part of a team.
  • Assist other areas as necessary and as business needs and capacity allows.
  • Other duties as required.
Experience
  • Minimum of 2 years related experience or equivalent
  • Customer-oriented mindset
  • Working knowledge of industry product information
  • Excellent written and verbal communication skills
  • Excellent problem resolution and consultative sales skills
  • Ability to work independently and as a member of various teams and committees
  • Commitment to excellence and high standards
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Creative, flexible, and innovative team player
  • Acute attention to detail
  • Customer-oriented mindset
  • Strong interpersonal skills
  • Ability to deal effectively with a variety of individuals at all organizational levels
  • Good judgment with the ability to make timely and sound decisions
  • Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Maintains a thorough knowledge of applicable company policies and procedures
  • Comfortable on the phone talking to customers
  • Proficient with Microsoft Office Suite

Apply now

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Accepted format is PDF with a max size of 5MB
Risk Analyst View
Summary

Base Commerce, LLC is seeking a Risk Analyst to work out of its office in Phoenix, AZ. We are looking to fill this exciting opportunity with the right individual who can contribute deep industry expertise. The ideal candidate is highly motivated, a self-starter, and has drive to identify, develop, and improve process workflow with the idea of betterment for the business and customer.

Department

Risk

Reports To

Risk Manager

Responsibilities
  • Measures overall risk exposure of merchants by analyzing processing trends and identifying indicators mitigating risk with the purpose of identifying a potential exposure to the Company and its customers.
  • Analyzes, identifies, and communicates recommendations effectively to improve departmental processes and external customers’ experiences.
  • Manages and monitors daily risk transactional alerts in the TSYS/CBOS Risk 3.0 system, performs adjustments of the triggers/thresholds as needed.
  • Monitors and identifies risk concerns by ensuring proper documentation has been collected while also communicating to the appropriate parties (i.e. internal team members, management, and banks).
  • Completes incoming partner and merchant requests; such as, threshold adjustments, MCC/SEC code changes.
  • Utilizes the Company CRM and partner systems for ensuring timely risk monitoring.
  • Generates & tracks the G2 & MasterCard SAFE monthly report for the Risk Analyst II.
  • Monitors the monthly OFAC report, completes research to eliminate any potential risk exposure.
  • Assists with the review of Company’s Risk Programs, including but not limited to, working tasks, generating reports, and providing key metrics.
  • Compiles daily, weekly and monthly reports for the Risk Department as required by management.
  • Keeps abreast of development in the ACH and credit card industry and internal programs and processes.
  • Assists with and or owns departmental administrative/investigative risk functions to complete risk reviews & reporting. Such as but not limited to ACH POA’s, chargeback research, background pulls, merchant validations, and InConn Radar reviews.
  • Successfully handles Partner & Merchant risk notifications.
  • Resolves problems independently; understands and follows escalation procedures.
  • Meets company SLA standards.
  • Performs duties as assigned my management.
Experience
  • Minimum of 1 – 3 years of payment processing, credit card and or ACH experience preferred but not required. Financial customer service experience is acceptable.
  • Ability to manage priorities and workflow.
  • Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
  • Acute attention to detail.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and in a team atmosphere.

Apply now

Click to upload resume
Accepted format is PDF with a max size of 5MB

What our team members say