Great Careers.
Exceptional Culture.

Base Commerce is a family-centric company where we’re committed to helping each of our team members grow and thrive, both professionally and personally. We take pride in our collaborative accomplishments. That’s why you won’t find any departmental “silos” here, because we know from experience that the most effective solutions incorporate a wide range of experiences and perspectives. Instead, we build bridges and invite everyone to take an active role in our long-term success.

What we're looking for

Committed to Shared Success

Are you smart, hardworking, eager to learn, and ready to contribute?

If so, we might have the perfect position for you. We have the best technology in the business, but it’s our people that make us an industry leader. By training, supporting, and encouraging our team members to continually challenge themselves, we’ve created a win-win environment where personal growth equals company success.

If you’re ready for a career with unlimited potential, we encourage you to review our list of open positions.

Life at Base Commerce

We offer competitive salaries and thoroughly believe in promoting from within. And those are just two of the many reasons to work at Base Commerce.

Company Culture

  • Fun, driven, bright staff who genuinely care about your success
  • Cold brew coffee on tap (and a hot coffee brewer, too)
  • A kitchen stocked full of snacks and beverages to enjoy
  • Catered lunches twice a month
  • Work-life balance
  • Lasting friendships

Business Benefits

  • Competitive medical, dental, vision, life, and long-term disability insurance packages
  • 401(K) plan
  • Paid time off
  • Paid holidays
  • Continuing education and training opportunities

Current Openings

Senior Developer

Summary

Base Commerce, LLC is seeking a Full Stack .NET Developer. We are a banking company in Phoenix, Arizona specializing in the eCheck Payments industry. Our ideal candidate will be working in-house at our Phoenix office in a small team supporting our ACH platform, building reports, updating the database, fixing bugs, increasing the functionality of our processing API, and updating legacy components with new technology.

Department

Software Development

Reports To

CTO

Responsibilities

  • Understanding our main processing platform and working on the internal logic of the database
  • Updating the processing API, producing testable and repeatable results
  • Documenting your changes
  • Participating in code reviews, bug tracking, and feature management
  • Working with our relationship managers, understanding their requirements, and translating that into an accomplishable project
  • Taking on special projects and working on our automation of processes
  • Converting existing modules into MicroService oriented projects
  • Monitoring production and including metrics in production code for in-depth monitoring

Experience

  • Experience with the windows server stack
  • Experience with SQL (any RDMS platform) 7+ years
  • Ability to articulate and write
  • C#/.NET Programming experience 7+ years
  • Able to work with a reporting platform
  • Database optimization
  • Experience with Web Services, RESTful APIs, and CGI style web interfaces

Optional

  • Understanding of MicroServices
  • Background in Financial Services
  • Understanding of accounting
  • Git Source Control
  • Production monitoring experience

Apply Now

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Accepted format is PDF with a max size of 5MB.

Application Processor

Summary

Base Commerce, LLC is seeking an Application Processor for the Sales department to work in office at their Jacksonville, Florida location. If you are self-motivated, reliable, and have excellent attention to detail and communication skills, then we would like to hear from you!

Department

Sales

Reports To

Director of Sales Operations

Responsibilities

  • Processes merchant application packages from external and internal sales channels.
  • Handles a high-volume of auto-board merchants and processes validation reviews on account data.
  • Performs data entry, tracking, and follow-up on all new merchant applications with exemplary attention to detail.
  • Uses refined prioritization skills to perform necessary follow-up on pending application packages.
  • Meets minimum production requirements for assigned work and multitask.
  • Uses available resources and follows outlined procedures to conduct validation checks and mitigate potential risk on merchant accounts.
  • Assists Merchants or Partners throughout the submission process, either with verbal or written communication, in a professional manner and communicates effectively.
  • Any other duties or special projects as assigned.

Experience

  • A top performer with a proven track record of success.
  • Minimum 1 year of experience working in an office environment.
  • Computer literate with extensive knowledge on using the internet and proficient in Excel, Word, and Outlook.
  • Ability to develop and maintain a thorough knowledge of products and services.
  • Proven problem solver and decision maker.
  • Demonstrated resiliency in a fast-paced, metrics-driven environment
  • Self-starter with outstanding verbal/written communication skills.
  • Excellent time management skills and ability to work under a deadline.
  • Punctual, reliable, and professional with a positive, helpful attitude.
  • Efficiently able to multi-task and prioritize.
  • Knowledge of BSA, AML, KYC, KYCC, and OFAC is considered a plus.

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Senior Merchant Account Underwriter

Summary

Base Commerce, LLC is seeking a Senior Merchant Account Underwriter to work out of its office in Tempe, AZ. The ideal candidate is highly motivated, a self-starter and has a drive to identify, develop, and improve process workflow with the idea of betterment for the business and customer.

Department

Underwriting Department

Reports To

Director of Underwriting

Responsibilities

  • Use available resources to research, identify, or mitigate potential risk with existing and future merchant accounts, following appropriate policies and guidelines to mitigate overall financial and reputational risk exposures to our company and sponsor bank(s).
  • Handle incoming requests from sponsoring bank(s) regarding underwriting reviews for new and existing merchants as the Bank Liaison.
  • Handle communication, written and verbal, concerning internal and external requests regarding issues throughout the underwriting process in a professional manner.
  • Mentor and guide less-experienced underwriters within the organization.
  • Identify process gaps and assist with developing and implementing process improvements in the review and underwriting process.
  • Utilize skills in problem identification, research and analysis, and resolution to accomplish duties.
  • Process underwriting reviews on merchants using a variety of underwriting tools to gather information required to make a comprehensive assessment of creditworthiness and risk mitigation.
  • Complete periodic reviews of existing merchant accounts for assurance of continued compliance and to identifying potential risk.
  • Any other duties or special projects as assigned.

Experience

  • 7+ years of formal payments underwriting or risk experience in a financial or credit card processing environment.
  • Strong analytical skill - must be able to analyze complex data, draw meaningful conclusion, and make holistic business recommendations.
  • At a minimum, an extensive knowledge of FCRA, KYC, AML and BSA Regulations.
  • Ability to approach problems in a quantitative and qualitative manner.
  • Excellent organizational, communication, and interpersonal skills with Teammates and Management.
  • Strong collaboration skills, and the ability to build rapport with members of other departments.
  • Strong working knowledge of external systems, PC-based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
  • Extensive knowledge of merchant processing, particularly risk and operational processes.

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Boarding Specialist (Entry-Level)

Summary

Base Commerce, LLC is seeking a Boarding Specialist to work out of its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual who can contribute deep industry expertise and leadership skills. The Boarding Specialist is primarily responsible for the timely and high-quality data entry of client information into the company's boarding systems. An expert of relevant systems, the Boarding Specialist is responsible for the daily operations of the data entry functions that include execution of new merchant account configuration and maintenance. This entry-level position will liaise with customer service, underwriting, relationship management, and development to ensure the merchant onboarding experience is seamless and proficient.

Department

Operations

Reports To

Operations Manager

Responsibilities

  • Primarily responsible for the setup and management of new and existing merchant configurations
  • Comprehensive understanding of all systems related to merchant account configuring
  • Strategically manages and updates merchant records
  • Provides customer service to merchants and/or partners regarding their account configuration and applicable systems
  • Works closely with other departments to ensure merchant accounts are compliant and properly processing
  • Possess an understanding of payments processing, regulations and processes, and uses this knowledge in relevance to merchant account configuring
  • Ensures department procedures and documents are current by assisting with the creation and maintenance of data entry process documentation
  • Provides backup support to customer service representatives

Experience

  • Excellent communication skills, both verbal and in writing
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Maintains a thorough knowledge of applicable company policies and procedures
  • Customer-oriented mindset
  • Problem-solving attitude
  • Excellent attention to detail, strong investigative skills, and exceptional analytical skills
  • Excellent time management skills and ability to work under a deadline
  • Reliable and professional with a positive, helpful attitude
  • Efficiently multi-task, prioritize, and resolve complex problems with minimal guidance
  • Comfortable working both within a team and independently
  • Comfortable on the phone talking to customers
  • Proficient in Excel, Word, Power Point, Outlook and Adobe

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Merchant Account Underwriter

Summary

Base Commerce, LLC is seeking a Merchant Account Underwriter to work out of its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual that can contribute payments industry expertise. The ideal candidate is highly motivated, a self-starter and has a drive to identify, develop, and improve process workflow with the idea of betterment for the business and customer.

Department

Underwriting

Reports To

Director of Underwriting

Responsibilities

  • Underwrite Merchant Account Applications within a specified SLA requirement for payment processing approval.
  • Conduct detailed credit and risk analysis of customers applying for merchant accounts and determine creditworthiness.
  • Complete periodic reviews of existing merchant accounts to ensure continued compliance and to identifying potential risk.
  • Communicate with Merchants or Sales Partners throughout the underwriting process by email or phone in an effective professional manner.
  • Prepare a detailed, written summary based on analysis of applicant information in accordance with the department procedures.
  • Assist with department reporting, creating, and updating procedures and the prioritization of the departments pipeline.
  • Work in a team atmosphere with other departments to ensure accounts are underwritten, and communication for pending requests are clear and handled in a timely manner.
  • Any other duties or special projects as assigned.

Experience

  • A top performer with a proven track record of success.
  • 3+ years of formal payments underwriting or risk experience in a financial or credit card processing environment.
  • Strong analytical skill - must be able to analyze complex data, draw meaningful conclusion, and make holistic business recommendations.
  • At a minimum, an understanding of FCRA, KYC, AML and BSA Regulations.
  • Ability to approach problems in a quantitative and qualitative manner.
  • Excellent organizational, communication, and interpersonal skills with Teammates and Management.
  • Strong collaboration skills, and the ability to build rapport with members of other departments.
  • Strong working knowledge of external systems, PC-based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
  • Knowledge of merchant processing, particularly risk and operational processes.

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

C# Senior Developer

Summary

Base Commerce, LLC is seeking a Full Stack .NET Developer to work out of its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual who can contribute deep industry expertise and leadership skills. The Full Stack .NET Developer will be working in a small team supporting our ACH platform, building reports, building microservices, updating the database, fixing bugs, increasing the functionality of our real-time processing API, and updating legacy components with new technology.

Department

Development

Reports To

CTO

Responsibilities

  • Upgrading our legacy platform into current technology
  • Understanding of accounting and applying that to our business processes and logic
  • Updating the Batch File Processing, producing testable and repeatable results
  • Documenting your changes
  • Participating in code reviews, bug tracking, and feature management
  • Working with our Relationship Managers, understanding their requirements, and translating that into an accomplishable project
  • Taking on special projects and working on our automation of processes
  • Converting existing modules into MicroService-oriented projects
  • Monitoring production and including metrics in production code for in-depth monitoring

Experience

  • Experience with the Windows server stack
  • Experience with SQL (any RDMS platform) for 7+ years
  • C#/.NET Programming experience for 7+ years
  • Ability to work with a reporting platform
  • Database optimization
  • Experience with Web Services, RESTful APIs, and CGI style web interfaces
  • Understanding of MicroServices
  • Understanding of Accounting
  • Excellent communication skills, both verbal and in writing
  • Problem-solving attitude
  • Reliable and professional with a positive, helpful attitude
  • Background in Financial Services (preferred, but not required)
  • Git Source Control experience (preferred, but not required)

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

C# Mid to Senior Developer

Summary

Base Commerce, LLC is seeking a Full Stack .NET Developer to work out of its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual who can contribute deep industry expertise and leadership skills. The Mid Full Stack .NET Developer will be working in a small team supporting our ACH platform working closely with our Operations team, building reports, building microservices, updating the database, fixing bugs, increasing the functionality of our real-time processing API, and updating legacy components with new technology. The primary responsibility will be working closely with our Operations team on projects and needs as they arise.

Department

Development

Reports To

CTO

Responsibilities

  • Understanding our main processing platform and working on the internal logic of the database
  • Updating the processing API, producing testable and repeatable results
  • Documenting your changes
  • Participating in code reviews, bug tracking, and feature management
  • Working with our Relationship Managers, understanding their requirements, and translating that into an accomplishable project
  • Taking on special projects and working on our automation of processes
  • Monitoring production and including metrics into production code for in-depth monitoring
  • Take bugs/issues from customers, internal teams, and external partners
  • Understand the issue and produce an immediate fix in production and monitor
  • Design a long-term solution
  • Implement inside the DevOps team the long-term solution
  • Communicate internally and with the Relationship Management team the solution

Experience

  • Experience with the Windows server stack
  • Experience with SQL (any RDMS platform) for 5+ years
  • C#/.NET Programming experience for 5+ years
  • Ability to work with a reporting platform
  • Ability to diagnose and investigate multiple interactive systems
  • Database optimization
  • Experience with Web Services, RESTful APIs, and CGI style web interfaces
  • Excellent communication skills, both verbal and in writing
  • Understanding of MicroServices (preferred, but not required)
  • Background in Financial Services (preferred, but not required)
  • Git Source Control experience (preferred, but not required)
  • Production monitoring experience (preferred, but not required)

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

C# Junior to Mid-Level Developer

Summary

Base Commerce, LLC is seeking a Full Stack .NET Developer to work out of its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual who can contribute deep industry expertise and leadership skills. The Junior Full Stack .NET Developer will be working in a small team supporting our ACH platform, building reports, building microservices, updating the database, fixing bugs, increasing the functionality of our real-time processing API, and updating legacy components with new technology. A large portion of job responsibilities will also include completing small projects and Quality Assurance.

Department

Development

Reports To

CTO

Responsibilities

  • Understanding our main processing platform and working on the internal logic of the database
  • Documenting your changes
  • Participating in code reviews, bug tracking, and feature management
  • Working with our Relationship Managers, understanding their requirements, and translating that into an accomplishable project
  • Migrating code and providing regression testing for the changes

Experience

  • Experience with SQL (any RDMS platform) for 3+ years
  • C#/.NET programming experience for 3+ years
  • Ability to work with a reporting platform
  • Experience with Web Services, RESTful APIs, and CGI style web interfaces
  • Excellent communication skills, both verbal and in writing
  • Problem-solving attitude
  • Reliable and professional with a positive, helpful attitude
  • Understanding of MicroServices (preferred, not required)
  • Background in Financial Services (preferred, not required)
  • Git Source Control experience (preferred, not required)
  • Production monitoring experience (preferred, not required)

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Resolution Specialist

Summary

Base Commerce, LLC is seeking a Resolution Specialist to work out of its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual that can contribute deep industry expertise & leadership skills. The Resolution Specialist works directly with customers and the markets to address customer concerns, evaluate various resolutions, and oversee the process to insure a satisfactory resolution

Department

Operations

Reports To

Operations Manager

Responsibilities

  • Communicate and live the company’s purpose, core values, and vision.
  • Interact with customers via inbound and outbound telephone calls, and requests through our P2 system.
  • Provide support and education for our programs and processes. Examples are pricing questions, quality assurance concerns, how programs work (funding schedule, threshold increases, underwriting, and pricing), general assistance questions.
  • Use computer system to track, gather information, and/or troubleshoot for resolutions to customer inquiries.
  • Must be able to meet our Service Level Agreements assigning cases in the system and keeping the customers updated on where the case is in the process.
  • Record and maintain complete and accurate documentation of all activity performed and keep management breast of all outstanding issues. Escalate issues as appropriate to Supervisor/Manager.
  • Work directly with other departments to get answers to customers’ questions and provide resolutions for issues that arise.
  • Knowledge of technology is required to facilitate day-to-day business and identify process improvement opportunities.
  • Continually strive for ways to improve effectiveness and efficiency of support services, processes, and technology being used to enhance customer experience.
  • Support all Base Commerce programs, customers’ needs, and/or strategic initiatives.
  • Implementation of Operational policies and procedures.
  • Work on special projects - both independently and as part of a team.
  • Assist other areas as necessary and as business needs and capacity allows.
  • Other duties as required.

Experience

  • High School Diploma or GED required; Bachelor’s degree preferred
  • Excellent customer service and relationship skills
  • Aptitude for fostering positive relationships
  • Ability to resolve complex problems with minimal guidance
  • Excellent attention to detail, strong investigative skills, and exceptional analytical skills
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
  • Ability to exercise good judgment and sound decisions to address inquiries and concerns from customers
  • Ability to work as part of a team to achieve individual and team results
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Ability to read and follow instructions for specific customer resolution tasks
  • Reliable and professional with a positive, helpful attitude
  • Proficient use of applicable technology
  • Proficient in Excel, Word, Power Point, Outlook and Adobe

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

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