Great Careers.
Exceptional Culture.

Base Commerce is a family-centric company where we’re committed to helping each of our team members grow and thrive, both professionally and personally. We take pride in our collaborative accomplishments. That’s why you won’t find any departmental “silos” here, because we know from experience that the most effective solutions incorporate a wide range of experiences and perspectives. Instead, we build bridges and invite everyone to take an active role in our long-term success.

What we're looking for

Committed to Shared Success

Are you smart, hardworking, eager to learn, and ready to contribute?

If so, we might have the perfect position for you. We have the best technology in the business, but it’s our people that make us an industry leader. By training, supporting, and encouraging our team members to continually challenge themselves, we’ve created a win-win environment where personal growth equals company success.

If you’re ready for a career with unlimited potential, we encourage you to review our list of open positions.

Life at Base Commerce

We offer competitive salaries and thoroughly believe in promoting from within. And those are just two of the many reasons to work at Base Commerce.

Company Culture

  • Fun, driven, bright staff who genuinely care about your success
  • Cold brew coffee on tap (and a hot coffee brewer, too)
  • A kitchen stocked full of snacks and beverages to enjoy
  • Catered lunches twice a month
  • Work-life balance
  • Lasting friendships

Business Benefits

  • Competitive medical, dental, vision, life, and long-term disability insurance packages
  • 401(K) plan
  • Paid time off
  • Paid holidays
  • Continuing education and training opportunities

Current Openings

Senior Developer

Summary

Base Commerce, LLC is seeking a Full Stack .NET Developer. We are a banking company in Phoenix, Arizona specializing in the eCheck Payments industry. Our ideal candidate will be working in-house at our Phoenix office in a small team supporting our ACH platform, building reports, updating the database, fixing bugs, increasing the functionality of our processing API, and updating legacy components with new technology.

Department

Software Development

Reports To

CTO

Responsibilities

  • Understanding our main processing platform and working on the internal logic of the database
  • Updating the processing API, producing testable and repeatable results
  • Documenting your changes
  • Participating in code reviews, bug tracking, and feature management
  • Working with our relationship managers, understanding their requirements, and translating that into an accomplishable project
  • Taking on special projects and working on our automation of processes
  • Converting existing modules into MicroService oriented projects
  • Monitoring production and including metrics in production code for in-depth monitoring

Experience

  • Experience with the windows server stack
  • Experience with SQL (any RDMS platform) 7+ years
  • Ability to articulate and write
  • C#/.NET Programming experience 7+ years
  • Able to work with a reporting platform
  • Database optimization
  • Experience with Web Services, RESTful APIs, and CGI style web interfaces

Optional

  • Understanding of MicroServices
  • Background in Financial Services
  • Understanding of accounting
  • Git Source Control
  • Production monitoring experience

Apply Now

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Accepted format is PDF with a max size of 5MB.

Application Processor

Summary

Base Commerce, LLC is seeking an Application Processor for the Sales department to work in office at their Jacksonville, Florida location. If you are self-motivated, reliable, and have excellent attention to detail and communication skills, then we would like to hear from you!

Department

Sales

Reports To

Director of Sales Operations

Responsibilities

  • Processes merchant application packages from external and internal sales channels.
  • Handles a high-volume of auto-board merchants and processes validation reviews on account data.
  • Performs data entry, tracking, and follow-up on all new merchant applications with exemplary attention to detail.
  • Uses refined prioritization skills to perform necessary follow-up on pending application packages.
  • Meets minimum production requirements for assigned work and multitask.
  • Uses available resources and follows outlined procedures to conduct validation checks and mitigate potential risk on merchant accounts.
  • Assists Merchants or Partners throughout the submission process, either with verbal or written communication, in a professional manner and communicates effectively.
  • Any other duties or special projects as assigned.

Experience

  • A top performer with a proven track record of success.
  • Minimum 1 year of experience working in an office environment.
  • Computer literate with extensive knowledge on using the internet and proficient in Excel, Word, and Outlook.
  • Ability to develop and maintain a thorough knowledge of products and services.
  • Proven problem solver and decision maker.
  • Demonstrated resiliency in a fast-paced, metrics-driven environment
  • Self-starter with outstanding verbal/written communication skills.
  • Excellent time management skills and ability to work under a deadline.
  • Punctual, reliable, and professional with a positive, helpful attitude.
  • Efficiently able to multi-task and prioritize.
  • Knowledge of BSA, AML, KYC, KYCC, and OFAC is considered a plus.

Apply Now

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Accepted format is PDF with a max size of 5MB.

Senior Merchant Account Underwriter

Summary

Base Commerce, LLC is seeking a Senior Merchant Account Underwriter to work out of its office in Tempe, AZ. The ideal candidate is highly motivated, a self-starter and has a drive to identify, develop, and improve process workflow with the idea of betterment for the business and customer.

Department

Underwriting Department

Reports To

Director of Underwriting

Responsibilities

  • Use available resources to research, identify, or mitigate potential risk with existing and future merchant accounts, following appropriate policies and guidelines to mitigate overall financial and reputational risk exposures to our company and sponsor bank(s).
  • Handle incoming requests from sponsoring bank(s) regarding underwriting reviews for new and existing merchants as the Bank Liaison.
  • Handle communication, written and verbal, concerning internal and external requests regarding issues throughout the underwriting process in a professional manner.
  • Mentor and guide less-experienced underwriters within the organization.
  • Identify process gaps and assist with developing and implementing process improvements in the review and underwriting process.
  • Utilize skills in problem identification, research and analysis, and resolution to accomplish duties.
  • Process underwriting reviews on merchants using a variety of underwriting tools to gather information required to make a comprehensive assessment of creditworthiness and risk mitigation.
  • Complete periodic reviews of existing merchant accounts for assurance of continued compliance and to identifying potential risk.
  • Any other duties or special projects as assigned.

Experience

  • 7+ years of formal payments underwriting or risk experience in a financial or credit card processing environment.
  • Strong analytical skill - must be able to analyze complex data, draw meaningful conclusion, and make holistic business recommendations.
  • At a minimum, an extensive knowledge of FCRA, KYC, AML and BSA Regulations.
  • Ability to approach problems in a quantitative and qualitative manner.
  • Excellent organizational, communication, and interpersonal skills with Teammates and Management.
  • Strong collaboration skills, and the ability to build rapport with members of other departments.
  • Strong working knowledge of external systems, PC-based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
  • Extensive knowledge of merchant processing, particularly risk and operational processes.

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Boarding Specialist (Entry-Level)

Summary

Base Commerce, LLC is seeking a Boarding Specialist to work out of its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual who can contribute deep industry expertise and leadership skills. The Boarding Specialist is primarily responsible for the timely and high-quality data entry of client information into the company's boarding systems. An expert of relevant systems, the Boarding Specialist is responsible for the daily operations of the data entry functions that include execution of new merchant account configuration and maintenance. This entry-level position will liaise with customer service, underwriting, relationship management, and development to ensure the merchant onboarding experience is seamless and proficient.

Department

Operations

Reports To

Operations Manager

Responsibilities

  • Primarily responsible for the setup and management of new and existing merchant configurations
  • Comprehensive understanding of all systems related to merchant account configuring
  • Strategically manages and updates merchant records
  • Provides customer service to merchants and/or partners regarding their account configuration and applicable systems
  • Works closely with other departments to ensure merchant accounts are compliant and properly processing
  • Possess an understanding of payments processing, regulations and processes, and uses this knowledge in relevance to merchant account configuring
  • Ensures department procedures and documents are current by assisting with the creation and maintenance of data entry process documentation
  • Provides backup support to customer service representatives

Experience

  • Excellent communication skills, both verbal and in writing
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Maintains a thorough knowledge of applicable company policies and procedures
  • Customer-oriented mindset
  • Problem-solving attitude
  • Excellent attention to detail, strong investigative skills, and exceptional analytical skills
  • Excellent time management skills and ability to work under a deadline
  • Reliable and professional with a positive, helpful attitude
  • Efficiently multi-task, prioritize, and resolve complex problems with minimal guidance
  • Comfortable working both within a team and independently
  • Comfortable on the phone talking to customers
  • Proficient in Excel, Word, Power Point, Outlook and Adobe

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Director of Underwriting

Summary

The ideal candidate will identify areas of focus and implement processes to improve the overall quality and efficiency of underwriting, while minimizing exposure and losses but maximizing application approval ratios. In addition, the ideal candidate will have a proven history of implementing fraud process improvements, a strong knowledge of fraud detection and prevention best practices and the ability to train and mentor a team in these practices.

Department

Underwriting

Reports To

EVP, Underwriting, Risk & Compliance

Responsibilities

  • Lead and manage Underwriting team by encouraging sound financial analyses and decision making
  • Foster relationship-building with partners (ISO, Reseller, Integrated) to ensure profitable and productive relationships. Share knowledge with partners to enhance reputation and ensure further growth.
  • Identify opportunities for continuous improvement, implementing Underwriting best practices to ensure organization is competitive in the marketplace
  • Implement a partnered approach to strategy development by collaborating with Risk Management, Underwriting, Operations and Finance to ensure future Underwriting aligns with business expectations and optimizes future profitability
  • Actively coach and manage direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Create a positive environment by modeling accountability, flexibility, continuous improvement, collaboration, creativity and fun
  • Demonstrate values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
  • Serve as the primary resource for developing and implementing best practices for underwriting and monitoring merchants, assessing/managing risk and mitigating merchant fraud for all payment solutions.
  • Effectively communicate team results throughout the organization and to external constituents.
  • Build business cases for Risk management related projects or products, and defining success metrics for tracking effectiveness of initiatives post-launch.
  • Identify relevant 3rd party data and service providers and support the negotiation, integration and management of on-going relationship.
  • Continuously evaluate competitive external risk-based programs and customer needs to manage and influence needs, direction & performance for its risk & fraud management programs.
  • Collaborate with cross-functional teams to develop tools and processes to enhance efficiency of vetting and monitoring; assist in new product development and related risk endeavors.
  • Translate complex quantitative information into presentations that are easily understood by senior management on a regular basis.
  • Identify and keep up to date on key national and international policies and economic, political, and social trends that affect the organization.
  • Lead and direct special projects and perform other duties as assigned.
  • Lead and manage Underwriting team by encouraging sound financial analyses and decision making
  • Foster relationship-building with Partners to ensure profitable and productive relationships. Share knowledge with Partners to enhance the organization's reputation and ensure further growth.
  • Identify opportunities for continuous improvement, implementing Underwriting best practices to ensure organization is competitive in the marketplace
  • Implement a partnered approach to strategy development by collaborating with Risk Management, Operations and Finance to ensure future Underwriting aligns with business expectations and optimizes future profitability
  • Actively coach and manage direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Create a positive environment by modeling accountability, flexibility, continuous improvement, collaboration, creativity and fun
  • Demonstrate values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Experience

  • Bachelor’s Degree or equivalent combination of education and work experience
  • Experience managing or leading others; increasing levels of responsibility
  • Build and capitalize on beneficial internal and external relationships
  • Collaborate with people at different levels within the organization to accomplish a common goal.
  • Understand the potential intended and unintended consequences of a given decision, both small-scale and on the organization as a whole
  • Utilize effective research and investigative techniques
  • 3+ years of experience in risk management, credit underwriting and/or portfolio management - capacity for financial services, payment services, or merchant account acquiring companies (online preferred).
  • Aptitude for data-driven decision making with a history of driving process improvement and efficiency using prospect and customer data.
  • History of taking a hands-on approach and personally working across the organization to research, define and execute on new initiatives.
  • Excel in a dynamic and fast-paced environment; manage changes, set and follow priorities and execute on vision and strategy.

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Merchant Account Underwriter

Summary

Base Commerce, LLC is seeking a Merchant Account Underwriter to work out of its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual that can contribute payments industry expertise. The ideal candidate is highly motivated, a self-starter and has a drive to identify, develop, and improve process workflow with the idea of betterment for the business and customer.

Department

Underwriting

Reports To

Director of Underwriting

Responsibilities

  • Underwrite Merchant Account Applications within a specified SLA requirement for payment processing approval.
  • Conduct detailed credit and risk analysis of customers applying for merchant accounts and determine creditworthiness.
  • Complete periodic reviews of existing merchant accounts to ensure continued compliance and to identifying potential risk.
  • Communicate with Merchants or Sales Partners throughout the underwriting process by email or phone in an effective professional manner.
  • Prepare a detailed, written summary based on analysis of applicant information in accordance with the department procedures.
  • Assist with department reporting, creating, and updating procedures and the prioritization of the departments pipeline.
  • Work in a team atmosphere with other departments to ensure accounts are underwritten, and communication for pending requests are clear and handled in a timely manner.
  • Any other duties or special projects as assigned.

Experience

  • A top performer with a proven track record of success.
  • 3+ years of formal payments underwriting or risk experience in a financial or credit card processing environment.
  • Strong analytical skill - must be able to analyze complex data, draw meaningful conclusion, and make holistic business recommendations.
  • At a minimum, an understanding of FCRA, KYC, AML and BSA Regulations.
  • Ability to approach problems in a quantitative and qualitative manner.
  • Excellent organizational, communication, and interpersonal skills with Teammates and Management.
  • Strong collaboration skills, and the ability to build rapport with members of other departments.
  • Strong working knowledge of external systems, PC-based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
  • Knowledge of merchant processing, particularly risk and operational processes.

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

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