Great Careers.
Exceptional Culture.

Base Commerce is a family-centric company where we’re committed to helping each of our team members grow and thrive, both professionally and personally. We take pride in our collaborative accomplishments. That’s why you won’t find any departmental “silos” here, because we know from experience that the most effective solutions incorporate a wide range of experiences and perspectives. Instead, we build bridges and invite everyone to take an active role in our long-term success.

What we're looking for

Committed to Shared Success

Are you smart, hardworking, eager to learn, and ready to contribute?

If so, we might have the perfect position for you. We have the best technology in the business, but it’s our people that make us an industry leader. By training, supporting, and encouraging our team members to continually challenge themselves, we’ve created a win-win environment where personal growth equals company success.

If you’re ready for a career with unlimited potential, we encourage you to review our list of open positions.

Life at Base Commerce

We offer competitive salaries and thoroughly believe in promoting from within. And those are just two of the many reasons to work at Base Commerce.

Company Culture

  • Fun, driven, bright staff who genuinely care about your success
  • Cartel Cold Brew coffee (a hot coffee brewer, too)
  • A kitchen stocked full of snacks and beverages to enjoy
  • Catered lunches every Friday
  • Work-life balance
  • Lasting friendships

Business Benefits

  • Competitive medical, dental, vision, life, and long-term disability insurance packages
  • 401(K) plan
  • Paid time off
  • Paid holidays
  • Continuing education and training opportunities

Current Openings

Merchant Underwriting Specialist

Summary

Base Commerce, LLC is seeking a Merchant Underwriting Specialist to work out of its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual that can contribute payments industry expertise. The ideal candidate is highly motivated, a self-starter and has a drive to identify, develop, and improve process workflow with the idea of betterment for the business and customer.

Department

Underwriting

Reports To

Director of Underwriting

Responsibilities

  • Underwrite Merchant Account Applications within a specified SLA requirement for payment processing approval.
  • Conduct detailed credit and risk analysis of customers applying for merchant accounts and determine creditworthiness.
  • Complete periodic reviews of existing merchant accounts to ensure continued compliance and to identifying potential risk.
  • Communicate with Merchants or Sales Partners throughout the underwriting process by email or phone in an effective professional manner.
  • Prepare a detailed, written summary based on analysis of applicant information in accordance with the department procedures.
  • Assist with department reporting, creating, and updating procedures and the prioritization of the departments pipeline.
  • Work in a team atmosphere with other departments to ensure accounts are underwritten, and communication for pending requests are clear and handled in a timely manner.
  • Any other duties or special projects as assigned.

Experience

  • 3+ years of formal payments underwriting or risk experience in a financial, banking, or credit card processing environment.
  • Strong analytical skill - must be able to analyze complex data, draw meaningful conclusion, and make holistic business recommendations.
  • At a minimum, an understanding of FCRA, KYC, AML and BSA Regulations.
  • Ability to approach problems in a quantitative and qualitative manner.
  • Excellent organizational, communication, and interpersonal skills with Teammates and Management.
  • Strong collaboration skills, and the ability to build rapport with members of other departments.
  • Strong working knowledge of external systems, PC-based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
  • Familiarity with merchant processing, particularly risk and operational processes.

Apply Now

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Accepted format is PDF with a max size of 5MB.

Director of Software Engineering

Summary

Base Commerce, LLC is seeking a Director of Software Engineering to work out of its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual who can contribute deep industry expertise and leadership skills. The Director of Software Engineering will be required to take over the Software Development Department. We need a hands-on professional who enjoys rolling up his or her sleeves and working with the team to achieve goals, meet quotas, eliminate security risks, and increase customer satisfaction. The successful candidate will have a strong engineering, operations, and quality disciplines while working in an agile environment. The best candidate is someone who excels in big picture thinking while also being able to work in the details. They understand what is required to solve a problem in a variety of dimensions. They collaborate closely with partners and other IT teams to understand the project requests, discussing scope and budget, while simultaneously working towards agreements on timelines.

Department

Software Development

Reports To

CEO/CTO/CIO

Responsibilities

  • Lead software development team to develop, document, and maintain entire cutting-edge, web-based applications
  • Own the codebase and monitor its performance in the production environment
  • Develop and manage software engineering applications utilizing standard development tools
  • Provide technical consultation as well as expertise to projects, leads, and marketing for products
  • Stimulate hiring, career plans, training, as well as performance reviews for software engineering team
  • Review all documents related to product requirements and participate in product brainstorming sessions
  • Provide employee coaching, mentoring, development, and team-building
  • Head responsibility to analyze, design, develop, and support all software application systems
  • Participate actively in Scrum software development process as Scrum Master
  • Provide leadership, management, and technical vision to entire engineering team
  • Adhere to the highest standards to insure the security and reliability of our applications
  • PCI DSS-Compliant development and code review
  • Manage joint development with third party partners and vendors, as well as outsourced development
  • Assist software development team to attain optimal team performance through removing technical obstacles while helping improve team processes
  • Interact with different members to ensure successful delivery of each sprint iteration and product release
  • Any other duties or special projects as assigned

Experience

  • Proficient in different types of project management methodologies, including agile methods
  • Experience with development tools, specifically Atlassian products such as Jira, Bamboo, Stash
  • Proven, successful experience as a Software Engineer
  • Bachelor’s Degree in Programming, Computer Science, or related field
  • 6+ years management experience in an IT environment
  • Expert knowledge of Java, MYSQL, SDLC, as well as architecture and object-oriented design
  • Knowledge in .NET, C#, MSSQL is preferred
  • Experience in business and systems analytics
  • Experience software architecture and design
  • Working experience and knowledge in Payments & PCI Compliance
  • Excellent communication skills, both verbal and written, to all levels within an organization
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • Excellent attention to detail, strong investigative skills, and exceptional analytical skills
  • Excellent time management skills and ability to work under a deadline
  • Reliable and professional with a positive, helpful attitude
  • Efficiently multi-task and prioritize
  • Ability to resolve complex problems with minimal guidance

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Junior Developer

Summary

Base Commerce, LLC is seeking a Full Stack .NET Developer. We are a banking company in Phoenix, Arizona specializing in the eCheck Payments industry. Our ideal candidate will be working in-house at our Phoenix office in a small team supporting our ACH platform, building reports, updating the database, fixing bugs, increasing the functionality of our processing API, and updating legacy components with new technology.

Department

Software Development

Reports To

CTO

Responsibilities

  • Understanding our main processing platform and working on the internal logic of the database
  • Updating the processing API, producing testable and repeatable results
  • Documenting your changes
  • Participating in code reviews, bug tracking, and feature management
  • Working with our relationship managers, understanding their requirements, and translating that into an accomplishable project
  • Taking on special projects and working on our automation of processes
  • Converting existing modules into MicroService oriented projects
  • Monitoring production and including metrics in production code for in-depth monitoring

Experience

  • Experience with the windows server stack
  • Experience with SQL (any RDMS platform) 2+ years
  • Ability to articulate and write
  • C#/.NET Programming experience 2+ years
  • Able to work with a reporting platform
  • Experience with Web Services, RESTful APIs, and CGI style web interfaces

Optional

  • Understanding of MicroServices
  • Background in Financial Services
  • Understanding of accounting
  • Git Source Control
  • Production monitoring experience

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Senior Developer

Summary

Base Commerce, LLC is seeking a Full Stack .NET Developer. We are a banking company in Phoenix, Arizona specializing in the eCheck Payments industry. Our ideal candidate will be working in-house at our Phoenix office in a small team supporting our ACH platform, building reports, updating the database, fixing bugs, increasing the functionality of our processing API, and updating legacy components with new technology.

Department

Software Development

Reports To

CTO

Responsibilities

  • Understanding our main processing platform and working on the internal logic of the database
  • Updating the processing API, producing testable and repeatable results
  • Documenting your changes
  • Participating in code reviews, bug tracking, and feature management
  • Working with our relationship managers, understanding their requirements, and translating that into an accomplishable project
  • Taking on special projects and working on our automation of processes
  • Converting existing modules into MicroService oriented projects
  • Monitoring production and including metrics in production code for in-depth monitoring

Experience

  • Experience with the windows server stack
  • Experience with SQL (any RDMS platform) 7+ years
  • Ability to articulate and write
  • C#/.NET Programming experience 7+ years
  • Able to work with a reporting platform
  • Database optimization
  • Experience with Web Services, RESTful APIs, and CGI style web interfaces

Optional

  • Understanding of MicroServices
  • Background in Financial Services
  • Understanding of accounting
  • Git Source Control
  • Production monitoring experience

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Senior Director of Risk

Summary

Base Commerce, LLC is seeking a Senior Director of Risk to work in-house in our office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual who can contribute organization support and professional skills. The Senior Director of Risk will be required to assist in creating and managing the company-wide Risk Program, coordinate the implementation of mitigating risk for new and converted portfolio relationships, and interacts and resolves risk issues with our Relationship Management Team and our Partners.

Department

Compliance

Reports To

VP Underwriting, Risk & Compliance

Responsibilities

  • Manages the oversight of the risk department policies, procedures, and controls.
  • Prepares reporting for Senior Management Team.
  • Monitors the effectiveness and efficiency of risk tools, recommending improvements as identified.
  • Oversees the monitoring of accounts for suspicious transactions and assures that suspicious activity is reported. Ensures that a proper investigation is conducted.
  • Participates in the implementation of new rules, laws, regulations and trends related to risk.
  • Recommends and develops enhancements, sources, and resources to assist in Partner/Merchant risk review process.
  • Maintains and organizes risk procedures.
  • Is aware of all bank risk requests, legal notices and their corresponding response requirements.
  • Participates in annual due diligence and audits to address any findings timely.
  • Keeps abreast of development in ACH and Credit Card industry requirements and updates appropriate processes.
  • Resolves problems independently; understands and follows escalation procedures.

Experience

  • ACH, NACHA and or Bankcard Industry experience of at least 5 years. 3 or more years of previous Risk Management experience is preferred.
  • Excellent analytical and problem-solving skills. Ability to challenge the current situation to generate new ideas, identifying risks up front and initiating measures to mitigate risks.
  • Advanced knowledge of ACH, NACHA and or Card brand rules and regulations is preferred.
  • Expert knowledge of AML/BSA/KYC regulations is required.
  • Experience in ACH-Bankcard Payment Processing, Quality Management, and or/ Risk Analysis with advanced knowledge of NACHA & or Card brand operating rules and regulations.
  • Deadline and detail oriented; ability to manage competing priorities.
  • Must be able to communicate complex information in a clear and straightforward manner.
  • Ability to solve problems in complex situations by analyzing possible solutions using experience, judgment and precedents.
  • Time management ethics, with a sense of urgency to communicate effectively with merchants, partners and sales agents.
  • Ability to work as part of a team at all professional levels.
  • Must be detailed, organized, and proven successful when dealing with complexity.
  • Self-starter and comfortable with ambiguous direction.

NOTES: Job Description is not inclusive, and is subject to change with growth of the position and the company, at Management discretion, based on the job needs or association and business rule changes.

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Customer Service Representative

Summary

Base Commerce, LLC is seeking a Customer Service Representative to work in-house at its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual that can contribute deep industry expertise and leadership skills. The Customer Service Representative is comfortable on the phone talking to merchants, providing guidance, feedback, and support while working closely with partners and internal team members. In this position, a CSR is empathetic to the challenges that are unique to the various merchants and business models we process for, and is able to address client needs and concerns with a positive attitude.

Department

Operations

Reports To

Operations Manager

Responsibilities

  • Provides basic operational support and guidance to merchants and partners.
  • Builds customer relationships by providing excellent customer service.
  • Analyzes requests and inquiries and escalates when necessary.
  • Provides relevant system support and access to clients.
  • Researches, troubleshoots, and resolves merchant problems.
  • Performs a wide variety of administrative and clerical duties.
  • Assures merchant, partner, and internal inquiries are directed to the appropriate personnel.
  • Works to continually improve the effectiveness of the customer service department.
  • Accurately documents and updates merchant records.
  • Assists other areas as necessary and as business needs and capacity allows.

Experience

  • Exceptional Customer Service skills
  • Excellent communication skills, both verbal and in writing
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • Problem-solving attitude
  • Excellent attention to detail, strong investigative skills, and exceptional analytical skills
  • Excellent time management skills and ability to work under a deadline
  • Reliable and professional with a positive, helpful attitude
  • Efficiently multi-task and prioritize
  • Ability to resolve complex problems with minimal guidance
  • Comfortable working both within a team and independently
  • Comfortable on the phone talking to customers
  • Proficient in Excel, Word, Power Point, Outlook and Adobe

NOTES: Job Description is not inclusive, and is subject to change with growth of the position and the company, at Management discretion, based on the job needs or association and business rule changes.

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Sale Support Application Specialist

Summary

Base Commerce, LLC is seeking a Sale Support Application Specialist to work in-house at its Tempe, AZ office. We are looking to fill this exciting opportunity with the right individual that can contribute deep industry expertise & leadership skills. The Sale Support Application Specialist (SSAS) will have primary responsibility to the facilitation of completed applications into the Underwriting system. The SSAS will work with internal departments, external partners, and sales teams towards the support of maintaining an efficient application process.

Department

Operations / Relationship Management

Reports To

Senior Director of Relationship Management

Responsibilities

  • Facilitate the processing of new sales/merchant applications
  • Provide daily comprehensive support for sales staff, partners, relationship staff, and other departments
  • Manage/maintain application pipeline and track pended and outstanding items
  • Prepare detailed monthly reports containing relevant information on applications/pends and partners
  • Build positive relationships with Base Commerce teams and all of its partner and merchant relationships
  • Assist with generating and the support of bringing on new business
  • Communicate with internal staff, partners, merchants, and vendors by email or phone in a timely and professional manner
  • Identify or resolve potential areas for improvement found throughout the application process and provide feedback/correspondence between the sales team and their clients
  • Monitor partner accounts for trends and opportunities
  • Provide sales team and partners with information on product release dates, pricing points, etc.
  • Engage with partners and sales daily to answer questions, resolve complaints, handle sales escalations, initiate follow-up on leads, and set up new accounts
  • Gain solid knowledge of Base Commerce, its products, and its competitors
  • Utilize skills in problem identification, analysis, and resolution to accomplish duties
  • Any other duties or special projects as assigned

Experience

  • Strong organizational skills; ability to prioritize and demonstrate attention to detail
  • Knowledge of customer relationship management (CRM) practices and software
  • Reliable and detail-oriented with proven track record of exceptional customer service and results-oriented methods
  • Strong problem-solving attitude
  • Excellent communication skills, both verbal and in writing
  • Aptitude for fostering positive relationships
  • Excellent attention to detail, strong investigative skills, and exceptional analytical skills
  • Excellent time management skills and ability to work under a deadline
  • Reliable and professional with a positive, helpful attitude
  • Proficient in Excel, Word, Power Point, Outlook and Adobe

NOTES: Job Description is not inclusive, and is subject to change with growth of the position and the company, at Management discretion, based on the job needs or association and business rule changes.

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Payments Processor

Summary

We are looking for a fulltime Payments Processor to Manage all the Company’s daily Processing activities to work out of our office in Tempe, AZ from 12pm to 8pm Monday – Friday & occasional holidays. The Payments Processor will be required to Build, Download, Validate, Reconcile & Manage the company’s processing files. We are looking for a team player who will collaborate throughout the organization to be part of building and improving our growing Finance Department.

Department

Finance

Reports To

Director of Finance

Responsibilities

  • Manage all the Company’s daily Processing activities that include, but are not limited to: - File Creation and Build
    - Daily Downloads
    - Transaction Validation
    - File Reconciliation
    - Transmission and Confirmation
  • Provide processing reporting and file total builds to correlating Banks and internal departments.
  • Responsible for maintaining the positions procedures while ensuring all related documentation is always up-to-date.
  • Stay abreast to changing rules and regulations surrounding NACHA and originations.
  • Assist in handling processing escalations across all departments to ensure that all processing systems are error free.
  • Ensure all processing files & originations are sent timely and that all confirmations have been received from sponsor banks.
  • Ability to communicate effectively with verbal and written formats, with peers and customers, internal and external to Base Commerce.
  • Resolve specific banking and department issues under tight time constraints.
  • Acquire and maintain knowledge of relevant product offering, current support policies and methods of support.

Experience

  • Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines
  • Excellent written and verbal communication skills
  • Skilled in MS Office products (Word, Excel, MS Outlook)
  • Experience using QuickBooks Software is preferred but not required
  • Professional Demeanor
  • ACH knowledge & experience is preferred
  • Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, banks and vendors
  • Ability to work closely in a team environment

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

Payments Risk Specialist

Summary

Base Commerce, LLC is seeking a Payments Risk Specialist to work in-house at its office in Tempe, AZ. We are looking to fill this exciting opportunity with the right individual that can contribute deep industry expertise and leadership skills. The Payments Risk Specialist will be required to assist in creating and managing the Companywide Risk Program, coordinate the implementation of mitigating risk for new and converted portfolio relationships, and interacts and resolves risk issues with our Relationship Management Team and our Partners.

Department

Compliance

Reports To

VP of Underwriting, Risk & Compliance

Responsibilities

  • Manages the oversight of the Risk department policies, procedures, and controls
  • Prepares reporting for the Senior Management Team
  • Monitors the effectiveness and efficiency of risk tools, recommending improvements as identified
  • Oversees the monitoring of accounts for suspicious transactions, and assures that suspicious activity is reported, ensuring that a proper investigation is conducted
  • Participates in the implementation of new rules, laws, regulations, and trends related to risk
  • Recommends and develops enhancements, sources, and resources to assist in Partner/Merchant risk review processes
  • Maintains and organizes risk procedures
  • Is aware of all bank risk requests, legal notices, and their corresponding response requirements
  • Participates in annual due diligence and audits to address any findings in a timely manner
  • Keeps abreast of development in ACH & Credit Card industry requirements and updates appropriate processes
  • Resolves problems independently; understands and follows escalation procedures

Experience

  • ACH, NACHA, and/or Bankcard Industry experience of at least 5 years. 3+ years of previous Risk Management experience is preferred.
  • Excellent analytical and problem-solving skills. Ability to challenge the current situation to generate new ideas, identifying risks up front and initiating measures to mitigate risks.
  • Advanced knowledge of ACH, NACHA, and/or Card Brand rules and regulations is preferred.
  • Expert knowledge of AML/BSA/KYC regulations is required.
  • Experience in ACH/Bankcard Payment Processing, Quality Management, and/or Risk Analysis with advanced knowledge of NACHA and/or Card Brand operating rules and regulations.
  • Deadline and detail-oriented; ability to manage competing priorities.
  • Must be able to communicate complex information in a clear and straightforward manner.
  • Ability to solve problems in complex situations by analyzing possible solutions using experience, judgment and precedents.
  • Time management ethics, with a sense of urgency to communicate effectively with Merchants, Partners, and Sales Agents.
  • Ability to work as part of a team at all professional levels.
  • Must be detailed, organized, and proven successful when dealing with complexity.
  • Self-starter and comfortable with ambiguous direction.

NOTES: Job Description is not inclusive and is subject to change with growth of the position and the company, at Management discretion, based on the job needs or association and business rule changes.

Apply Now

Click to upload resume

Accepted format is PDF with a max size of 5MB.

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